We stand behind the quality of our products.
If your torch ever breaks, we'll replace it. Nuff said.
Every Custom Torch includes a Lifetime Warranty on the mechanical function of the torch. This warranty covers failure on mechanical parts only, under normal use, and excludes damages resulting from misuse, tampering and abuse of the torch.
**This warranty does not apply to any outer case finish on the torch or any artwork adhered to the torch. The warranty only covers the duration of the lifetime of the original product purchased, and not subsequent replacements.
If you have a torch in need of repair, please mail it into us. Include a completed copy of the torch warranty form that you'll find at the bottom of this page. Make sure the torch is empty of all butane gas, and place it with the warranty form inside of a small USPS flat rate box, or a small shipping package of your choice. Once we receive your torch, we will make our best attempt to repair it or replace it, within 7 business days and then mail it back to you. Failure to include all the information requested on the note may result in the delay of the return of your torch.
If you choose to ship your torch back in a small USPS flat rate box, USPS will automatically include $50 of insurance and tracking on your package. You do not necessarily need to insure it, but we are not responsible for the torch until it is returned to us.
Please mail your torch to:
2255 Sheridan Blvd
Edgewater, CO 80214
Print a copy of the form below to use when returning your torch.
Click this link to download Lifetime Warranty PDF